Shipping policy

At MUSCULOALPHA, we are committed to getting your order delivered safely and as quickly as possible.

This Shipping & Delivery Policy explains how orders placed through musculoalpha.com are processed, shipped and delivered.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within 1–3 business days.

Orders placed on Sundays or public holidays may be processed on the next business day.

During product launches, sales, promotional periods or other high-demand periods, processing may take slightly longer.

2. Delivery Timeline

After your order has been dispatched, delivery is generally expected within approximately:

3–7 business days

Delivery times may vary depending on your location, courier availability and other circumstances.

Remote or difficult-to-service locations may require additional delivery time.

The estimated delivery timeline is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

If we offer free shipping on selected orders, products or minimum order values, the applicable offer and conditions will be displayed on the website or during checkout.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided to check the status of your shipment through the applicable delivery partner.

Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Contact information

MUSCULOALPHA is not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate delivery information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts or the recipient being unavailable, additional shipping charges may apply for re-shipping, where applicable.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their delivery procedures.

Please ensure that someone is available to receive the package when required.

If the courier is unable to deliver the order after the applicable delivery attempts, the package may be returned to MUSCULOALPHA.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier delays

  • Transportation disruptions

  • Incorrect address information

  • Remote delivery locations

  • Strikes or operational disruptions

  • Government restrictions

  • High order volumes

  • Other unforeseen circumstances

If your order is significantly delayed, please contact us at musculoalpha@gmail.com and we will assist you in checking the shipment status.

8. Damaged Package

If your package appears visibly damaged at the time of delivery, please:

  1. Take clear photographs/videos of the package before opening it.

  2. Record the condition of the outer packaging.

  3. Open the package carefully and inspect the product.

  4. Contact us as soon as possible at musculoalpha@gmail.com.

For damaged, defective or incorrect products, please also refer to our Returns & Exchanges Policy.

9. Wrong or Missing Product

If you receive a product that is different from what you ordered, or if an item appears to be missing from your order, please contact us at musculoalpha@gmail.com within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs/videos of the package

  • Shipping label

  • Product received

  • Description of the issue

Our team will investigate and provide an appropriate resolution where the issue is verified.

10. Undelivered or Returned Shipments

If a shipment is returned to MUSCULOALPHA because of:

  • Incorrect address

  • Incomplete address

  • Customer unavailability

  • Repeated failed delivery attempts

  • Refusal to accept the package

please contact us at musculoalpha@gmail.com.

A re-shipment may be arranged where possible. Additional delivery charges may apply depending on the circumstances.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may vary depending on the delivery location and other operational factors.

MUSCULOALPHA reserves the right to restrict COD availability where necessary.

12. International Shipping

At present, MUSCULOALPHA ships to locations within India unless otherwise specifically stated on our website.

International shipping may be introduced in the future.

13. Shipping Partners

Orders may be delivered through third-party courier and logistics partners selected by MUSCULOALPHA.

Courier partners may vary depending on the delivery location and operational requirements.

14. Contact Us

For questions regarding shipping or delivery, please contact:

MUSCULOALPHA
Email: musculoalpha@gmail.com

We will make reasonable efforts to assist you with your shipment and delivery-related concerns.

Important

Delivery timelines mentioned above are estimates and may vary depending on the destination, courier service and circumstances beyond our reasonable control.

Nothing in this Shipping & Delivery Policy is intended to limit any consumer rights available under applicable Indian law.